FAQ

HOW FAST IS SHIPPING?
We're proud of our super speedy shipping! You should receive every order within 3-4 business days. After checkout you will receive an e-mail with a tracking number which you can type in at the order tracking menu on our website in order to see exactly where your package is. 
WHERE ARE YOU BASED?

We are based in Budapest, Hungary. Our warehouses can be found all over Europe which optimises delivery time.

HOW DO I GET IN TOUCH?

Use our Contact us form on our website or send us an email at: thepurelymodern@gmail.com. You can also call us at +36701663013.

If you've already placed an order with us and want to get in touch about that specific order, you can also reply to your order confirmation email. We'll respond as quickly as we can to help you out! 

MY PACKAGE HASN'T ARRIVED YET! WHAT CAN I DO?

Delivery dates are not guaranteed. The delivery time depends on your ZIP code, but usually arrives within 3-4 business days. You will receive an automated email with your tracking information when we create the mailing label, so you can track your orders' progress to its final destination.

Once the package is in transit, we are no longer in control of it.


WHAT HAPPENS TO RETURNED PACKAGES? 

If the address provided to us is invalid or inaccurate, the delivery company will return the package to us. We make every effort to validate all addresses we mail to, however the customer bears the responsibility of providing a correct shipping address. Packages typically take anywhere from one week to one month or more to be returned to our warehouse. We are able to resend package or we can provide you with extend a coupon to you if you'd prefer (perhaps to an updated address, etc). 

DO YOU SHIP INTERNATIONALLY?

We ship to all EU and EEA countries. Here is full list of countries we ship to: 

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic (Czechia)
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
I HAVE A QUESTION ABOUT AN ORDER I'VE ALREADY PLACED.

No worries, just reply to the confirmation email you got and we'll get in touch with you right away to help out.  Or if you lost that email you can reach us at thepurelymodern@gmail.com or call +36701663013. 

WHAT IS YOUR PRIVACY POLICY?

We never share your name, email, or contact information with anyone - ever! If you sign up for the Purely Modern newsletter, you can opt out at any time. When you place an order, you have the option of whether or not to sign up for our newsletter - but you certainly don't have to.